The Atom: Contactless Booking During a Pandemic

The Atom, located in Phnom Penh, is an ultra-luxury co-working space offering hot-desking and bookable meeting rooms. Our mobile app provides a seamless, contactless experience for our users.

The Atom: Contactless Booking During a Pandemic

The Problem.

Launching a co-working startup during a global pandemic posed challenges, prompting the need for a completely contactless user experience.

Target Audience.

Small and medium-sized businesses, as well as individuals seeking premium co-working spaces.

Research.

In addition to researching competitors like WeWork, AirBnB, and luxury hotel groups such as Accor to understand best practices and challenges in booking flows, we conducted user research. This research, which included surveys, interviews, and usability testing, helped us gain insights into user preferences, pain points, and behaviors related to co-working space bookings.

A bird's eye overview of the various features in the application and how they relate to each other.

‍

Our Design Process.

We developed a comprehensive design system to maintain consistent design patterns and ensure future flexibility, making the entire application more adaptable to handling design changes effectively. In addition, we created a high-fidelity prototype for usability testing and client review, ensuring that any issues were identified and resolved before finalizing the design.

The Final Design.

We designed a contactless booking experience, allowing users to check in without human interaction. Our final design features a photography-heavy interface, showcasing The Atom's interior design and reflecting its high-end brand.

The Results.

Increased user satisfaction due to a seamless booking experience.
30% increase in mobile app downloads.
20% increase in repeat bookings.

Final Thoughts.

The Atom's mobile app demonstrates the successful fusion of human-centric design and business requirements, providing a seamless and delightful user experience. Co-working is an enduring concept, especially beneficial for small and medium-sized businesses and individuals.